Privacy policy
Last updated: September 23, 2026
WISH candles (“WISH,” “we,” “us,” or “our”) operates wishcandles.ca and provides candles, personalized products, candle-making products, and related services through our online store (the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and the choices you may have regarding your information.
By accessing or using our website or Services, you acknowledge that you have read this Privacy Policy.
Personal Information We Collect
The personal information we collect depends on how you interact with WISH candles.
When you browse our website, place an order, create an account, subscribe to marketing communications, contact us, or otherwise use our Services, we may collect:
Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order information, such as the products you purchase, product selections and personalization details, order history, returns, refunds and other transaction information.
Payment information, such as information necessary to process your payment. Payments are processed through Shopify and applicable payment providers. We do not directly store your complete payment card information.
Account information, if you create an account, such as your login information, preferences and account settings.
Communications, including information you provide when you contact us with a question, request or customer-service inquiry.
Device and usage information, such as your IP address, browser type, device information and information about how you interact with our website.
Marketing information, such as your email address and marketing preferences when you subscribe to our newsletter or other promotional communications.
How We Collect Personal Information
We may collect information:
• directly from you when you place an order, contact us, create an account or subscribe to communications;
• automatically when you visit and interact with our website, including through cookies and similar technologies;
• from Shopify and service providers that help us operate our store;
• from other partners or services you choose to interact with in connection with our store.
How We Use Your Personal Information
We may use your personal information to:
• process and fulfill orders;
• process payments;
• arrange shipping and delivery;
• provide personalized products according to your selections;
• communicate with you about your order;
• provide customer support;
• process returns, refunds or other requests;
• maintain and improve our website and Services;
• remember your preferences and shopping activity;
• prevent fraud and protect the security of our store;
• comply with applicable legal and regulatory requirements; and
• send marketing communications where permitted and according to your preferences.
We only use personal information for appropriate business purposes and as permitted or required by applicable law.
Marketing Communications
If you subscribe to our email list or otherwise consent to receive marketing communications from WISH candles, we may send you information about products, launches, promotions and other WISH news.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Even if you unsubscribe from marketing communications, we may still send you non-promotional communications that are necessary to complete or manage an order or respond to a request.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve our Services and, where applicable, support advertising and marketing.
Your available choices regarding cookies may depend on your browser, device and location.
How We Share Personal Information
We may share personal information when reasonably necessary to operate our business and provide our Services.
This may include sharing information with:
Shopify, which hosts and powers our online store;
payment providers, which process transactions;
shipping and delivery providers, which require certain information to deliver your order;
technology and service providers that help us operate our website, communications, analytics and customer service;
marketing providers, where applicable and permitted; and
government authorities or other parties, where disclosure is required by law or reasonably necessary to protect our legal rights, customers or Services.
We may also disclose information as part of a legitimate business transaction, such as a sale, restructuring or transfer of the business, subject to applicable law.
Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information in order to provide and improve the ecommerce services used by WISH candles.
Information submitted through our store may therefore be processed by Shopify and its service providers. Shopify may also process certain information independently when you use Shopify consumer services such as Shop or Shop Pay.
You can learn more through the Shopify Consumer Privacy Policy.
International Processing of Information
Although WISH candles currently sells and ships its products within Canada, some of the technology and service providers used to operate our online store may process or store personal information outside of Canada.
For example, Shopify operates internationally and may use service providers located in different jurisdictions. When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.
This section relates to the processing of personal information and does not mean that WISH candles offers international shipping. Shopify itself confirms that its infrastructure and subprocessors can involve international transfers.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, complying with legal obligations, resolving disputes and enforcing agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
Security
We take reasonable measur
es to protect the personal information handled through our Services.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communication channels.
Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the ability to request access to or correction of certain personal information we hold about you.
Where applicable, you may also request information about how your personal information has been used or disclosed or request other actions concerning your information.
We may need to verify your identity before processing a privacy request.
To make a privacy-related request, contact us using the email address provided below.
Children’s Privacy
Our Services are not directed toward children, and we do not knowingly collect personal information from children except as permitted by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us.
Third-Party Websites
Our website may contain links to websites, social media platforms or services operated by third parties.
WISH candles does not control the privacy practices of those third parties. If you visit a third-party website or service, its own privacy policy and terms will apply.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide an
y additional notice required by applicable law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a request regarding your personal information, please contact us at:
WISH candles
Email: wishcandles.ca@gmail.com